Privacy Policy

1. Introduction

Teams.Coach ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.teams.coach or interact with our services, including the Free Team Diagnostic, keynote inquiry forms, and email subscription. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, email address, job title, and organization name when you submit a form, book a strategy session, or subscribe to our email list.
• Diagnostic responses — your answers to the Free Team Diagnostic assessment, used to generate your team health score and personalized recommendations.
• Inquiry details — information you provide when submitting a keynote booking inquiry or strategy session request.
• Usage data — pages visited, time spent, referring URLs, and browser/device type, collected automatically via analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Deliver your Team Diagnostic results and personalized coaching recommendations.
• Send you the leadership resources, guides, and communications you opted into.
• Respond to your inquiries and schedule strategy sessions or keynote engagements.
• Improve our website, services, and content based on aggregate usage patterns.
• Comply with legal obligations and protect the rights and safety of Teams.Coach and its users.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Email Communications

When you subscribe to our email list, we add your information to our Mailchimp audience. You will receive leadership insights, team performance resources, and occasional updates about our services. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@teams.coach.

5. SMS Communications

When you provide your mobile phone number and check the SMS consent box on any of our forms, you agree to receive text messages from Teams.Coach. We use Mailchimp to manage and deliver SMS messages. By opting in, you consent to receive up to 4 SMS messages per month, which may include leadership insights, event announcements, and service updates.

• Data collected — your mobile phone number and the timestamp of your consent are stored securely in our database and synced to Mailchimp.
• Opt-out — reply STOP to any SMS to unsubscribe immediately. You may also email info@teams.coach to be removed from our SMS list.
• Message & data rates — standard message and data rates from your mobile carrier may apply.
• No sharing — your mobile number is never sold, rented, or shared with third parties for their own marketing purposes.

For full details, see our SMS Terms & Conditions and SMS Privacy Policy.

6. Third-Party Services

We use the following third-party services that may collect or process your data on our behalf:

• Mailchimp — email list management and campaign delivery. Governed by Mailchimp's Privacy Policy at mailchimp.com/legal/privacy.
• Calendly — appointment scheduling for strategy sessions. Governed by Calendly's Privacy Policy at calendly.com/privacy.
• Analytics — we use privacy-focused analytics to understand site traffic without tracking individual users across the web.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. These include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly without cookies.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Diagnostic submission data is retained for up to 24 months to allow for longitudinal team performance analysis. Email subscriber data is retained until you unsubscribe.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal data.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at info@teams.coach.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: